Cooling Off Period
There is a seven (7) day cooling off period for all memberships. Any refund request must be in writing during the cooling off period and will be subject to a deduction of the administration fee and fees for the services utilised, except for medical incapacity, this must be validated by an official medical document.
Upon written application and approval from management, Up-Front Memberships may be transferred to another person for a fee of $30. Approval may be withheld at management’s absolute discretion.
PAID IN FULL MEMBERSHIPS ARE STRICTLY NON REFUNDABLE after the cooling off period, however you may transfer the remaining term of your membership to a friend or family member (transfer fees are applicable).
DIRECT DEBIT MEMBERSHIPS ON 3 MONTH CONTRACT are a ‘see out or payout’ contract after the cooling off period. Can be cancelled in writing by completing a membership cancellation form with (30) days written notice (the minimum term of (90) days must be completed). Weekly/Fortnightly/Monthly debit payments will continue to apply that fall within the thirty (30) day notice period.
DIRECT DEBIT MEMBERSHIPS ON 12 MONTH CONTRACT are a ‘see out or payout’ contract after the cooling off period. Can be cancelled in writing by completing a membership cancellation form with (30) days written notice (the minimum term of (12) months must be completed). Weekly/Fortnightly/Monthly debit payments will continue to apply that fall within the thirty (30) day notice period.
All direct debit insufficient funds will incur a reversal fee of $10. The direct debit membership is designed to offer greater flexibility and access to all people in the local community.
Only memberships that have time-hold privileges may be put on time-hold. Time-hold request cannot be backdated. In exceptional circumstances, an application in writing to Management is required, and approval or disapproval for time-hold will be based on management’s absolute discretion. In cases of physical incapacitation, a doctor’s certificate will also be required. You cannot time-hold during a (30) day notice period for Cancellation.
A maximum time-hold of six (6) weeks (12 month Up-Front membership) is available on these memberships only. A minimum time-hold of fourteen (14) days applies for any request.
Direct Debit Memberships
The minimum suspension period is two (2) weeks; maximum period is two (2) months. A minimum of five (5) business days notice is required to put weekly debits memberships on time-hold. Less than five (5) business day’s notice may result in your next debit still being processed. The member, prior to the period of absence must complete a time-hold form otherwise the time-hold will not be processed. There is fee of $2.50 per week on direct debit hold periods. Should you time-hold your direct debit membership you are aware this will alter your minimum term accordingly. You cannot time-hold during a (30) day notice period for Cancellation. In the case of temporary physical incapacity that is validated by a medical certificate, the same procedure will be followed, but the member for time-hold will not be time limited.
Membership cards are not transferable between people and must only be used by the person who it is issued to, and must be swiped on every visit. Failure to abide by this condition may lead to management withholding/terminating membership for patrons found to in breach of this condition.
Replacement of lost and/or damaged card/tag - $15.
Members are requested to adhere to the Gym Rules and Code. The code covers aspects of safety, hygiene and etiquette in the facility and notices on policy are displayed within the centre.
Instructors are there to help you train safely and effectively. Please observe any instructions given regarding safe exercise technique and safe practice so neither yourself or others around you are put at risk. Children without clearance are not allowed on the fitness gym floor at any time.
FOOTWEAR: Footwear must be worn within the gym at all times.
TOWELS: For hygiene purposes, users must carry a personal towel while working out in all areas of the fitness centre. No sharing of towels will be allowed.
CENTRE RULES: I agree to abide by the rules set by Krave Fitness in relation to the use of its facilities and to conduct myself appropriately and follow the reasonable directions of Krave Fitness and its staff whilst I am on or about the premises. I acknowledge that if I fail to comply with any such rules or directions and otherwise engage in behavior which is offensive or disruptive to Krave Fitness or other members, that I may be asked to leave the premises, forcibly removed if necessary and/or have my membership cancelled. In such case no refund of membership will be paid.
Persons under the age of sixteen (16) are not permitted in the gym at all times, unless a Exercise Consultation & Program has been purchased and a Doctor’s clearance is provided, this must be validated by an official medical document. The child also must be accompanied by a paying adult eighteen (18) yrs or over and have a program designed by one of Krave Fitness qualified staff.
Krave Fitness Club Code
Leave your ego at the door. Warm up adequately prior to training and cool down adequately afterwards. Immediately stop training and inform an instructor if you feel dizzy or unwell, if you feel any sudden, sharp pain or if you experience chest pain, light-headedness, abdominal discomfort, unusual fatigue or shortness of breath or palpitations.
Do not chew gum while training.
Do not use any equipment that you do not know how to use properly. Do not misuse the equipment. If you are unsure of any exercise, ask an instructor. It is essential that you know the correct technique as this enables you to train safely and effectively. Inductions can be booked at reception.
Check the equipment before you use it. If there is a problem, please report it to Krave Fitness staff. If weights, pulleys or other moving parts become jammed, please inform a Krave Fitness instructor. Do not attempt to free them yourself as weights or parts may fall unexpectedly.
All equipment e.g. benches, bars must be returned to the exercise station from which they originally came or should be stacked tidily away as appropriate. Barbells, dumbbells and discs must be replaced in their correct places on the racks and disc posts. Do not rest equipment against the mirrors. Do not look away when restacking weights.
Smith Machine: Read the instructions on latching and unlatching the bar. When using the Leg Press or Smith Machine, set the safety stops to the appropriate level. Check that you have loaded the discs securely and evenly on the bar. Collars must be used on the free barbells. Make sure that these are fastened securely on the bar. Use safe lifting technique when handling weights and never select weights that you (and your spotters) may be unable to control. Concentrate on correct technique. Do not drop weights lower weights in a controlled manner. Do not let them crash onto the stack or onto the safety stops or onto the floor.
Participants will not be permitted into group exercise classes after the 10 minute warm up period. This is in consideration for their health and safety.
Notice of Filming and Photography
When you enter Krave Fitness you are aware that photography, audio and video recording may occur. By entering the premises, you consent to interview(s), live streaming, photography, audio recording, video recording and its/their release, publication, exhibition or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media or any other purpose by Krave Fitness and it’s affiliates and representatives. Images, photos and/or videos may be used to promote similar Krave Fitness events in the future, highlight the event and exhibit the capabilities of Krave Fitness. You release Krave Fitness, it’s officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitising or publication and use of interviews, photographs, computer images, video and /or sound recordings. By entering Krave Fitness you waive rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Krave Fitness or the person or entity designated to do so by Krave Fitness. You have been fully informed of your consent, waiver of liability, and release before entering Krave Fitness.
Liability and Risk
In consideration of being accepted as a member of Krave Fitness Centre each member, EXPRESSLY ACKNOWLEDGES AND AGREES that (subject only to gross negligence on the part of Krave Fitness staff or management, being the direct cause of any loss, damage or injury to occur) each member will enter upon the Krave Fitness premises and surrounds and/or will participate in the programs, utilise the equipment and/or take advantage of the services offered therein absolutely at his or her own risk, such that each member RELEASES AND DISCHARGES Krave Fitness, it’s management, staff and contractors from liability for loss, damage or injury which may be sustained by a member in such manner, or under such circumstances.
The acknowledgement of liability and risk by each member and the release from liability for Krave Fitness, its management staff and contractors, as set out above, is in addition to and not in substitution for any other membership condition.
Unit 13/69 York Road
Penrith NSW 2750
Phone: (02) 4731 8881